Kathmandu – Finance Minister Rameshwor Khanal’s newly launched “Complaint Emailbox” system, aimed at hearing and resolving public grievances directly, has shown quick results.

Khanal shared on Tuesday that within just six hours of launching the mechanism, he had already received 166 emails. He said the goal is to end the public’s compulsion of rushing to Singha Durbar to resolve their issues.

According to Khanal, about two dozen emails have already been answered, and action has been initiated on most of them. He assured that the remaining emails will also be responded to as quickly as possible.

The minister expressed confidence that this system will help ordinary citizens and institutions address their problems without the hassle of physically visiting government offices in Singha Durbar.