Kathmandu – The government has introduced a system to hear and address public complaints in offices under the Ministry of Energy, Water Resources and Irrigation, the Ministry of Urban Development, and the Ministry of Physical Infrastructure and Transport.

Citizens can now report issues such as delays, negligence, bribery, unnecessary harassment, or disrespectful behavior directly to the ministries.

Energy Minister Kulman Ghising said the grievance mechanism will be made more effective to ensure better service delivery. He urged citizens to file complaints openly if they face problems or injustice. According to him, complaints and suggestions can be submitted through multiple channels, with separate contact numbers assigned for each ministry.

Earlier, the Ministry of Finance had also called on the public to report any inconvenience caused in its subordinate offices.

Contact details for filing complaints include:

Ministry of Energy, Water Resources and Irrigation
Phone: 01-4211511
Hotline: 1151
Email: [email protected]
email: [email protected]

Ministry of Urban Development
Phone: 01-4200011
Email: [email protected]
email: [email protected]

Ministry of Physical Infrastructure and Transport
Phone: 01-4211720
Email: [email protected]
email: [email protected]

Ministry of Finance
Toll-free Hotline: 18105000410
Email: [email protected]

Ministry of Health
Hotline: 1115
Email: [email protected] or Viber/WhatsApp: 9851330592

Ministry of Home Affairs
Viber/WhatsApp: 9851360603